You can choose
① Taiwan Main Island : NT$100 via Taiwan Pelican Express. Estimated arrival 1-3 working days after shipment.
② Outlying Islands : NT$150 via Registered Parcel. Estimated arrival 3-5 working days after shipment.
③ Please choose either 2024 August 10 (Saturday) or 2024 August 11 (Sunday) to pick up at the concert venue (Taipei Arena) from a designated merchandise counter.
※ The above shipping and delivery times do not account for delays caused by the pandemic, delays of shipping schedule and flight, or time consumption due to unmanned sign-offs.
※If you choose shipping for the orders, it will be shipped in early January before the concert in sequence of the orders. However, there is no 100% guarantee that there will be no delays in logistics and distribution. If you wish to receive the goods before the concert, we suggest choosing the option to pick up at the concert venue.
※ Shipping fees will be automatically included during checkout and please pay together with the product.
※ The above times do not account for delays due to epidemics, shipping schedules, flight delays, or issues with receiving.
Orders for Overseas Address
Please kindly note that we do not provide international shipping services.
Please choose either 2024 August 10 (Saturday) or 2024 August 11 (Sunday) to pick up at the concert venue (Taipei Arena) from a designated merchandise counter.
※Pick-up Times: 13:00-17:00 for each days and 1 hour after the end of the concert ((This is just an estimate, please refer to the site for any changes)
※ Pick-up will be conducted by【time slot reservation】. Detailed information will be announced before the concert.
※ Please arrive to pick up your goods on the scheduled date/time. For example, if you choose to pick up on 2024 August 10th (Saturday), please make an online reservation beforehand and check in during the designated pick-up time on that day.
※ Please present your 【order number】 and【personal identification (matching the website membership data)】 for verification upon pick-up.
※ Please bring your own bag for carrying the goods.
※ Please make sure to check the quantity and content of the goods on-site before leaving. Also, verify on-site to confirm that the magnet light functions properly. If there are any defects in the goods, please report to the staff immediately. No refund or return can be processed after leaving.
※ Orders did not picked up on-site will be automatically switched to delivery. Our customer service will contact you after the concert to arrange shipping. The parcel will be shipped out upon payment of applicable shipping fees, within 7-14 working days. If goods remain unclaimed after 30 days, the organizer reserves the right to handle the items accordingly.
|Shipping Notes|
① Each order can only be shipped to one address; Combining or splitting orders for separate shipments is not available.
② Please be patient as orders are expected to be delivered accordingly at early Aug after payment has been made.
③ Please note that Taiwan Pelican Express cannot deliver to postal boxes or locations requiring collection at post offices. Please ensure your delivery and contact information is correct.
④ Before shipping, our staff will confirm all the items are not defective and protect them with cushioning materials while packing. If any damage occurs during delivery, please contact our customer service, and we will seek compensation from the delivery company.
⑤ Please ensure you receive a shipment notification email which will be sent to your member mailbox upon shipping. If we cannot reach the recipient by phone during delivery, your items will be returned to the logistics center until contact is made for redelivery.
⑥ Please confirm the items, buyer's intention, and recipient's details are correct before purchase. If the recipient refuses to collect the parcel, any related costs or losses due to disposal or return of goods will be borne by the purchaser.
⑦ If incorrect recipient information leads to unsuccessful delivery and the recipient cannot be reached, the order will be canceled, and the original order amount will be refunded after deducting round-trip shipping costs.
⑧ Please note that your order will be canceled and the items will not be reserved for you, and a refund will be issued under the following conditions.
・If there are errors in the recipient's name/address/phone information, and the recipient cannot be reached by our customer service within 3 days.
‧ If the items are returned to the logistics center, and the recipient cannot be reached by our customer service within 3 days.
|Returns and Exchanges for Online Orders|
① Online purchases are entitled to a 7-day appreciation period.Within 7 days, counting from the next day after receiving the goods, you may contact our customer service to request a “return" or "refund” if needed.We will not accept a return, refund or exchange after the period or if there is no contact from the customer.
② Each online order is eligible for one return or exchange service.
③ Exchange of online products are only available for incorrect or defective items confirmed by our customer service.
④ When returning online purchased items, they must be in their original condition upon receipt, with intact packaging (unworn clothing and unwashed, labels intact).
⑤ Upon receiving and verifying the returned goods are undamaged, a full refund will be processed within 7-10 working days.
⑥ Refund processing times vary by each financial institution. Please kindly check with your credit card company or bank for more information.
⑦ Refunds only cover the cost of the goods; shipping fees are already incurred and cannot be refunded.
| Application of Invoice|
Personal electronic invoices will be automatically sent to your member mailbox and no additional application is necessary.
For duplicate invoices requiring a "Sales Return or Allowance Certificate," there is no need to return the invoice.
When applying for a paper invoice, you agree to have our online store handle the issuance of the Sales Return or Allowance Certificate, facilitating expedited refund processing.
For triplicate paper invoices, after issuing the Sales Return or Allowance Certificate, our online store will notify you via email.
Please download the file and print the four-part allowance certificate, stamp it with the invoice seal, and promptly send the first and second copies by registered mail to the following address for processing:
15F-6, No. 62, Nanjing West Road, Datong District, Taipei CityBIG ART Online Store Collection (HIKARU UTADA Concert Project)